Refund Policy

At Zaibix Cosmetics, customer satisfaction is our top priority. If you are not fully satisfied with your purchase of our Vitamin C Face Serum, please review our refund policy below.

Returns & Refunds

Due to the hygienic and personal nature of skincare products, we do not accept returns or offer refunds once the product has been opened or used.

We only accept returns or refunds in the following cases:

  • You received the wrong product.

  • The product arrived damaged or leaked during shipping.

  • The product is expired or defective upon arrival.

How to Request a Refund

If you meet the above criteria, please email us within 3 days of receiving your order at [your email address] with the following details:

  • Your full name

  • Order number

  • Photos of the product (showing the issue clearly)

  • A brief explanation of the issue

Once we review your request, we will notify you of the approval or rejection of your refund within 2–3 business days.

Refund Process

If your refund is approved:

  • The refund will be processed to your original method of payment within 5–7 business days.

  • We may request the damaged or incorrect product to be returned. In such cases, we will provide return shipping details.

Important Notes

  • Opened or used products cannot be returned unless the product was defective.

  • We are not responsible for delays or damage caused by courier services.

  • Refunds will not be issued for minor packaging variations or personal dislike of texture/scent.

If you have any questions about this policy, feel free to contact us at [your email/WhatsApp/contact form link].

Thank you for choosing Zaibix Cosmetics 💖